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Frequently Asked Questions
Find answers to common questions about our jewellery, materials, and care to help you shop with confidence.
Yes. Lab-grown diamonds are real diamonds with essentially the same chemical composition, crystal structure, and optical properties as mined diamonds. The main difference is their origin: lab-grown diamonds are created in controlled laboratory environments.
Gemlux Jewels offers independently graded lab-grown diamonds, including options with IGI or GIA reports. Certification availability depends on the selected diamond. Please check the individual product details or contact us to confirm the grading report before purchasing.
Absolutely! At Gemlux Jewels, we specialize in custom jewellery. You can request your preferred diamond shape, carat weight, metal, setting, and design details. Our team can guide you through the design and approval process before production begins.
Many made-to-order designs require approximately 10–12 working days for production. Shipping takes additional time depending on your destination and selected service. We'll provide an estimated schedule for your specific order before you purchase.
Yes! Contact our team to request additional photos or videos of an available diamond or design. For custom-made jewellery, we can also discuss the available design previews and approval process.
Be sure to get in touch with Gemlux Jewels as soon as possible. We will review the design and available resizing options. Eligibility, costs, and processing times depend on the product and our published resizing policy.
Yes. Gemlux Jewels serves customers in the United States. Available shipping methods, delivery estimates, and charges are shown during checkout or confirmed with our team.
Return and exchange eligibility depends on the item and whether it was customized. Certain custom-made products are not eligible for standard returns. Please review our full Refund Policy before purchasing or contact us with questions.
Both are popular jewellery gemstones, but they are different materials. Lab-grown diamonds are diamonds, while moissanite is silicon carbide and often displays more rainbow-colored flashes. We can help you understand their appearance, durability, and pricing before choosing.
We would love to help! Visit our Contact Us page to ask about diamond selection, custom designs, sizing, certification, or an existing order. Our team can guide you through your options before you buy.
